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To set up a Call line, in the Teams admin center, expand, select, and then select. Type a name for the Call line in package at the top. overflow virtual receptionist. To add an existing resource account: Under, choose the button to include a resource account for this Call queue.

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Select the button next to the resource account you wish to assign to this Call line. At the bottom of the pane, choose the button. If you need to develop a resource account: Under, select the button to include a resource account for this Call queue. On the pane, look for any set of letters to pull up the results dropdown.

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On the pane: Key in a detailed. Agents see this name when a call exists to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, pick the button. On the pane, pick the button. Agents see the resource account name when they receive an incoming call.

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Designate outbound caller ID numbers for the representatives by defining one or more resource accounts with a phone number. Agents can pick which outgoing caller ID number to utilize with each outbound call they make. Within the Calls App, agents can utilize their Call Line (CQ)/ Vehicle Attendant (AA) number or their own individual Direct In, Ward Dial (DID).

On the pane, look for the resource account(s) you wish to enable representatives to utilize for outbound caller ID functions. Select the button beside the resource account with a designated contact number. Select the button at the bottom of the pane. If you don't have a resource account with an appointed contact number: Under, pick the button to include a resource account.

Select the button at the bottom of the results. On the pane: Enter a descriptive. Representatives see this name when a call is provided to them. Enter a detailed for the resource account. Select the dropdown and choose. At the bottom of the pane, select the button.

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After you've created this new resource represent calling ID, you'll still need to: Choose a supported language. This language is utilized for system-generated voice triggers and voicemail transcription, if you allow them. When you've chosen a language, pick the button at the bottom of the page. Specify if you wish to play a greeting to callers when they get here in the line.

The uploaded recording can be no bigger than 5 MB. If you choose, the system reads the text that you type (up to 1000 characters) when the Call queue responds to a call. Keep in mind When utilizing Text to Speech, the text must be entered in the language chosen for the Call queue.

Groups provides default music to callers while they are on hold in a line. The default music supplied in Groups Call lines is devoid of any royalties payable by your company. If you wish to play a specific audio file, choose and publish an MP3, WAV, or WMA file. Note You are accountable for separately clearing and protecting all required rights and authorizations to use any music or audio file with your Microsoft Teams service, which might consist of copyright and other rights in any music, sound impacts, audio, brands, names, and other material in the audio file from all relevant rights holders, which may include artists, stars, entertainers, artists, songwriters, authors, record labels, music publishers, unions, guilds, rights societies, collective management companies and any other celebrations who own, control or accredit the music copyrights, sound impacts, audio and other intellectual home rights.

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Review the requirements for including representatives to a Call line. You can add up to 200 agents by means of a Groups channel. You need to be a member of the team or the developer or owner of the channel to add a channel to the line. To use a Groups channel to handle the line: Select the radio button and choose (overflow call answering service).

Select the channel that you want to utilize (only basic channels are completely supported) and choose. The following clients are supported when using a Teams channel for Call queues: Microsoft Teams Windows client Microsoft Teams Mac customer Keep in mind If you utilize this alternative, it can take up to 24 hours for the Call queue to be fully functional.

You can amount to 20 representatives individually and approximately 200 representatives via groups. If you wish to include specific users or groups to the queue: Select the radio button. To to the line: Select, look for the user, select, and after that choose. To to the queue: Select, look for the group, choose, and after that select.

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Keep in mind New users contributed to a group can take up to 8 hours for their first call to arrive. If there are more than 200 members in the group, just the very first 200 members, in alphabetical order, will be added as agents to the Call queue. Essential Understood problem: Designating private channels to Call queues When using a personal channel calls will be distributed to all members of the group even if the private channel only has a subset of employee.

decreases the quantity of time it takes for a caller to be linked to an agent after the agent accepts the call. For conference mode to work, representatives in the Call line should utilize among the following customers: The current version of the Microsoft Teams desktop customer, Android app, or i, OS app Microsoft Teams Phone System variation 1449/1.

2020051601 or later on Agents' Teams accounts should be set to Groups, Only mode. Agents who do not fulfill the requirements aren't included in the call routing list. We advise allowing conference mode for your Call lines if your agents are using compatible clients (overflow virtual receptionist). Suggestion Setting to is the advised setting. overflow call handling. As soon as you've chosen your call responding to choices, choose the button at the bottom of the page.

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Conference mode isn't supported for calls that are routed to the line from Skype for Service Server. Conference mode is needed if Teams users require to consult/transfer calls with Call lines. Representatives may hear the configured music on hold in queue for as much as 2 seconds when first signing up with the call.

If you require to use Conference mode, select,, or as the. If you require to use Attendant routing, set Conference mode to. Note If Compliance recording is allowed on the agents, the mix of and isn't supported. If you require to use, select,, or as the.

When using and when there are less calls in queue than readily available agents, only the very first 2 longest idle agents will exist with calls from the line. When utilizing, there might be times when an agent receives a call from the queue soon after ending up being not available, or a brief delay in receiving a call from the line after ending up being offered.